refund policy


In the products offered on this website, the User has a period of 14 calendar days to withdraw from the contract made, proceeding to return the amounts collected as appropriate. The refund to the customer will be through the same payment method used by the customer at the time of making the initial purchase transaction. The period of 14 days will compute from the receipt of the Product at the address selected by the buyer.
The right of withdrawal will not apply to personalized items.

In the event that the reason for the return is the poor condition of the product or having received the wrong product, the return will be made at no additional cost. In any other case, the costs caused by the return will be borne by the customer.

You can exercise the right of withdrawal by providing the reference of the Product and your personal data, by email or through the accompanying form.

To the attention of Andrea Ramos García Address at Calle Sanz Pastor 7, 5C 09003-Burgos (Burgos), 4F, Email address:

I hereby inform you/we inform you (*) that I withdraw from my/we withdraw from our (*) contract of sale for the following provision of the following service (*)

• Product name (*): ______________________________________________

• Ordered on (*): __ / __ / ____

• Received on (*):__ / __ / ____

• Name:
(name of the consumer and user or consumers and users).

• Address:
(address of the consumer and user or of consumers and users).

Signature of the consumer and user or of consumers and users:
(only if this form is submitted on paper).

Date: __ / __ / ____

For the return or exchange of an item purchased at ADRIANNE, the process to follow is as follows:

1. Request the return or exchange by email to within a period not exceeding 14 calendar days from the date of receipt of the item. To help us continue to improve, we appreciate you telling us the reason for the return. For personalized items, no changes or returns will be accepted.

2. In exchanges or returns, items must be sent in their original condition, including labels, cards and packaging, and in conditions that show that the product has not been used, washed or damaged.

3. The item will be shipped to the following address:


Calle Sanz Pastor 7, 5C


Until we receive the exchange or return item in our warehouse, it is at your own risk. The article will be sent by courier or certified mail and you must keep proof of shipment.