refund policy


In the products offered on this website, the User has a period of 14 calendar days to withdraw from the contract made, proceeding to the refund of the amounts collected as appropriate for this purpose. The refund to the customer will be through the same payment method used by the customer at the time of making the initial purchase transaction. The 14-day period will count from the receipt of the Product at the address selected by the buyer.
The right of withdrawal will not apply to personalized items.

In the event that the reason for the return is the poor condition of the product or having received the wrong product, the return will be made without any additional cost. In any other case, the costs caused by the return will be borne by the client.

You can exercise the right of withdrawal by providing the Product reference and your personal data, by email or through the accompanying form.

For the attention of Andrea Ramos García Address at Calle Sanz Pastor 7, 5C 09003-Burgos (Burgos), 4F, E-mail address:

I hereby inform you/we (*) that I withdraw from my/we withdraw from our (*) contract of sale of the following provision of the following service (*)

• Name of the product (*): ______________________________________________

• Ordered on (*): __ / __ / ____

• Received on (*):__ / __ / ____

• Name:
(name of the consumer and user or consumers and users).

• Address:
(address of the consumer and user or consumers and users).

Signature of the consumer and user or consumers and users:
(only if this form is submitted on paper).

Date: __ / __ / ____

To return or exchange an item purchased at ADRIANNE, the process to follow is as follows:

1. Request a return or exchange by email to within a period not exceeding 14 calendar days following the date of receipt of the item. To help us continue to improve, we appreciate you indicating the reason for the return. No changes or returns will be accepted for personalized items.

2. In exchanges or returns, the items must be sent in their original condition, including labels, cards and packaging, and in conditions that show that the product has not been used, washed or damaged.

3. The article will be sent to the following address:


Calle Sanz Pastor 7, 5C


Until we receive the exchange or return item in our warehouse, it is under your responsibility. The article will be sent by courier or certified mail and you must keep the proof of shipment.